Applying business process modeling to improve IT incident management processes in a public entity in Peru

Keyphrases

• BPMN 25%
• Business Model 25%
• Business Process 25%
• Business Process Improvement 50%
• Business Process Model and Notation (BPMN) 25%
• Business Process Modeling 100%
• Change Management 25%
• Escalation Control 25%
• Graphic Notation 25%
• Graphical Notation 25%
• Incident Management 100%
• Internal Business Processes 25%
• IT Department 25%
• IT Incident Management 100%
• IT Services 25%
• ITIL V3 25%
• Long Waiting Time 25%
• Operative 25%
• Peru 100%
• Private Sector Organizations 25%
• Public Entities 100%
• Public Organizations 25%

Computer Science

• Best Practice 25%
• Business Models 25%
• Business Process 100%
• Business Process Model and Notation 25%
• Business Process Modeling 100%
• Business Process Modeling Notation 25%
• Change Management 25%
• Graphical Notation 25%
• Incident Management 100%
• Private Organization 25%
• Process Improvement 50%
• Process Management 100%
• Public Organization 25%