Cloud-based open-source enterprise content management model at a SME operating in the manufacturing sector

Andrea Montesinos-Rosales, Sebastian Salas-Villacorta, David Mauricio-Sanchez, Carlos Raymundo-Ibañez

Research output: Contribution to conferencePaper

Abstract

© 2019 Association for Computing Machinery. Every year, small- and medium-sized enterprises (SMEs) expand their participation in the Peruvian market, while facing high internal disorganization issues that stifle their growth. This problem is rooted on the fact that the contents generated by these companies are not usually adequately recorded, managed, and exploited, and thus negatively affecting the organization and their competitiveness levels. Now, although most of this issue may be solved through enterprise content management (ECM) solutions, they are not affordable for most SMEs because of their high prices. Within this context, this study proposes the implementation of a cloud-based open-source ECM model at a manufacturing SME in Peru. Through this model, the company was able to access the benefits of an ECM to restructure the way they manage content, gaining 67% more efficiency, establishing a collaboration channel between employees, suppliers, and customers, and reporting a 93% model adaptation rate among staff members.
Original languageAmerican English
Pages73-79
Number of pages7
DOIs
StatePublished - 12 Nov 2019
Externally publishedYes
Event11th International Conference on Management of Digital EcoSystems, MEDES 2019 -
Duration: 12 Nov 2019 → …

Conference

Conference11th International Conference on Management of Digital EcoSystems, MEDES 2019
Period12/11/19 → …

Fingerprint Dive into the research topics of 'Cloud-based open-source enterprise content management model at a SME operating in the manufacturing sector'. Together they form a unique fingerprint.

  • Cite this

    Montesinos-Rosales, A., Salas-Villacorta, S., Mauricio-Sanchez, D., & Raymundo-Ibañez, C. (2019). Cloud-based open-source enterprise content management model at a SME operating in the manufacturing sector. 73-79. Paper presented at 11th International Conference on Management of Digital EcoSystems, MEDES 2019, . https://doi.org/10.1145/3297662.3365804