Every year, small- and medium-sized enterprises (SMEs) expand their participation in the Peruvian market, while facing high internal disorganization issues that stifle their growth. This problem is rooted on the fact that the contents generated by these companies are not usually adequately recorded, managed, and exploited, and thus negatively affecting the organization and their competitiveness levels. Now, although most of this issue may be solved through enterprise content management (ECM) solutions, they are not affordable for most SMEs because of their high prices. Within this context, this study proposes the implementation of a cloud-based open-source ECM model at a manufacturing SME in Peru. Through this model, the company was able to access the benefits of an ECM to restructure the way they manage content, gaining 67% more efficiency, establishing a collaboration channel between employees, suppliers, and customers, and reporting a 93% model adaptation rate among staff members.
|Title of host publication||11th International Conference on Management of Digital EcoSystems, MEDES 2019|
|Publisher||Association for Computing Machinery, Inc|
|Number of pages||7|
|State||Published - 12 Nov 2019|
|Event||11th International Conference on Management of Digital EcoSystems, MEDES 2019 - Limassol, Cyprus|
Duration: 12 Nov 2019 → 14 Nov 2019
|Name||11th International Conference on Management of Digital EcoSystems, MEDES 2019|
|Conference||11th International Conference on Management of Digital EcoSystems, MEDES 2019|
|Period||12/11/19 → 14/11/19|
Bibliographical notePublisher Copyright:
© 2019 Association for Computing Machinery.
- Cloud Computing
- Enterprise Content Management
- Open Source
- Small- and Medium-sized Enterprises