Cloud-based open-source enterprise content management model at a SME operating in the manufacturing sector

Andrea Montesinos-Rosales, Sebastian Salas-Villacorta, David Mauricio-Sanchez, Carlos Raymundo-Ibañez

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Every year, small- and medium-sized enterprises (SMEs) expand their participation in the Peruvian market, while facing high internal disorganization issues that stifle their growth. This problem is rooted on the fact that the contents generated by these companies are not usually adequately recorded, managed, and exploited, and thus negatively affecting the organization and their competitiveness levels. Now, although most of this issue may be solved through enterprise content management (ECM) solutions, they are not affordable for most SMEs because of their high prices. Within this context, this study proposes the implementation of a cloud-based open-source ECM model at a manufacturing SME in Peru. Through this model, the company was able to access the benefits of an ECM to restructure the way they manage content, gaining 67% more efficiency, establishing a collaboration channel between employees, suppliers, and customers, and reporting a 93% model adaptation rate among staff members.

Original languageEnglish
Title of host publication11th International Conference on Management of Digital EcoSystems, MEDES 2019
PublisherAssociation for Computing Machinery, Inc
Pages73-79
Number of pages7
ISBN (Electronic)9781450362382
DOIs
StatePublished - 12 Nov 2019
Event11th International Conference on Management of Digital EcoSystems, MEDES 2019 - Limassol, Cyprus
Duration: 12 Nov 201914 Nov 2019

Publication series

Name11th International Conference on Management of Digital EcoSystems, MEDES 2019

Conference

Conference11th International Conference on Management of Digital EcoSystems, MEDES 2019
CountryCyprus
CityLimassol
Period12/11/1914/11/19

Keywords

  • CMS
  • Cloud Computing
  • ECM
  • Enterprise Content Management
  • Open Source
  • SMEs
  • Small- and Medium-sized Enterprises

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