Abstract
Here in, comprehensive management model of municipal solid waste collection and transportation, “MIGRU,” is proposed, based on the Lean Six Sigma, VSM, and Servqual methods. This model considers and includes three important management systems for an efficient collection value chain: quality management, route management, and HR and community management. The proposed model was implemented and validated in the municipality of Lima, Peru, and the results showed that municipal costs were reduced up to 40%, solid waste was reduced in the streets, and routes and processes were updated and improved in addition to an improvement in the participation and environmental education of citizens. Thus, correct management of the proposed model’s three general approaches to a very positive municipal impact at economic and environmental levels, without the investment of excessive amounts of money observed in first-world countries.
Original language | English |
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Title of host publication | Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 |
Editors | Tareq Ahram, Redha Taiar, Serge Colson, Arnaud Choplin |
Publisher | Springer Verlag |
Pages | 959-966 |
Number of pages | 8 |
ISBN (Print) | 9783030256289 |
DOIs | |
State | Published - 2020 |
Event | 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 - Nice, France Duration: 22 Aug 2019 → 24 Aug 2019 |
Publication series
Name | Advances in Intelligent Systems and Computing |
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Volume | 1018 |
ISSN (Print) | 2194-5357 |
ISSN (Electronic) | 2194-5365 |
Conference
Conference | 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 |
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Country/Territory | France |
City | Nice |
Period | 22/08/19 → 24/08/19 |
Bibliographical note
Publisher Copyright:© 2020, Springer Nature Switzerland AG.
Keywords
- Municipal HR
- Municipal management
- Municipal solid waste
- Waste collection
- Waste management