Designing an IT artifact: Framework for the entire process of IT demand management

Igor Aguilar Alonso, José Carrillo Verdún, Edmundo Tovar Caro

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

This paper presents a proposed IT artifact, denominated framework for the entire process of IT Demand Management (IT-DM), which identifies the phases, main activities, and sub-activities of each of the phases of the IT-DM viewed from a strategic level view. This framework is the result of the combination of conceptual models and standards related to IT and business because currently there is a lack of frameworks or methodological guides to assist senior executives and IT professionals of the organization to manage the IT demand and help them to solve the gap that exists between business and IT. We also conducted a supplementary survey incorporating forty two respondents to evaluate our proposed. Our work has a twofold contribution: First, is the IT artifact design. Second is the evaluation positive of the IT artifact.

Original languageEnglish
Title of host publicationNew Advances in Information Systems and Technologies
EditorsMarcelo Mendonca Teixeira, Ana Maria Correia, Hojjat Adeli, Alvaro Rocha, Luis Paulo Reis
PublisherSpringer Verlag
Pages317-329
Number of pages13
ISBN (Print)9783319312316
DOIs
StatePublished - 2016
Externally publishedYes
EventWorld Conference on Information Systems and Technologies, WorldCIST 2016 - Recife, Brazil
Duration: 22 Mar 201624 Mar 2016

Publication series

NameAdvances in Intelligent Systems and Computing
Volume444
ISSN (Print)2194-5357

Conference

ConferenceWorld Conference on Information Systems and Technologies, WorldCIST 2016
Country/TerritoryBrazil
CityRecife
Period22/03/1624/03/16

Keywords

  • Business
  • Corporate governance of It
  • IT artifact
  • IT demand management framework
  • Main activities
  • Phases for IT-DM
  • Sub-activities

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