EcoBot: Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger

Renzo Licapa-Rodriguez; Jordann Gomez-Ramos; David Mauricio

doi:10.1109/EIRCON52903.2021.9613191

EcoBot: Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger

Renzo Licapa-Rodriguez, Jordann Gomez-Ramos, David Mauricio

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

The number of buyers in e-commerce is around 1500 million, which represents 63% of Internet users, a percentage that has been growing and taking relevance in all sectors, particularly in the construction industry, which represents 10% of world GDP and 7% of employment, with brick being the product that is most consumed, specifically, the ecological brick is the one that has been gaining importance, due to its low negative impact on the environment. However, the lack of guidelines to facilitate the purchase, factors such as mistrust and the need to see the product, and the timely visualization of sales indicators for management, limit its growth. In this work, EcoBot is proposed, a chatbot with Facebook Messenger to make more attractive and reliable the e-commerce of ecological bricks, in addition, a dashboard on sales indicators, for making quick and timely decisions. A case study in a brick company in Lima shows an increase of 14% of transactions, 15% in sales in the first use of EcoBot, in addition, a survey of 42 customers shows that usability and user experience is very positive.

Original language	English
Title of host publication	Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9781665444453
DOIs	https://doi.org/10.1109/EIRCON52903.2021.9613191
State	Published - 2021
Event	2nd IEEE Engineering International Research Conference, EIRCON 2021 - Virtual, Lima, Peru Duration: 27 Oct 2021 → 29 Oct 2021

Publication series

Name	Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021

Conference

Conference	2nd IEEE Engineering International Research Conference, EIRCON 2021
Country/Territory	Peru
City	Virtual, Lima
Period	27/10/21 → 29/10/21

Bibliographical note

Funding Information:
This research was partially supported by the Universidad Peruana de Ciencias Aplicadas (UPC), Project BXXX-2021.

Publisher Copyright:
© 2021 IEEE.

Keywords

Chatbot
Ecological Bricks
Ecommerce
Facebook

Access to Document

10.1109/EIRCON52903.2021.9613191

Cite this

Licapa-Rodriguez, R., Gomez-Ramos, J., & Mauricio, D. (2021). EcoBot: Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger. In Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021 (Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/EIRCON52903.2021.9613191

Licapa-Rodriguez, Renzo ; Gomez-Ramos, Jordann ; Mauricio, David. / EcoBot : Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger. Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021. Institute of Electrical and Electronics Engineers Inc., 2021. (Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021).

@inproceedings{3df54feee8c9425c9119d48c0e546a88,

title = "EcoBot: Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger",

abstract = "The number of buyers in e-commerce is around 1500 million, which represents 63% of Internet users, a percentage that has been growing and taking relevance in all sectors, particularly in the construction industry, which represents 10% of world GDP and 7% of employment, with brick being the product that is most consumed, specifically, the ecological brick is the one that has been gaining importance, due to its low negative impact on the environment. However, the lack of guidelines to facilitate the purchase, factors such as mistrust and the need to see the product, and the timely visualization of sales indicators for management, limit its growth. In this work, EcoBot is proposed, a chatbot with Facebook Messenger to make more attractive and reliable the e-commerce of ecological bricks, in addition, a dashboard on sales indicators, for making quick and timely decisions. A case study in a brick company in Lima shows an increase of 14% of transactions, 15% in sales in the first use of EcoBot, in addition, a survey of 42 customers shows that usability and user experience is very positive. ",

keywords = "Chatbot, Ecological Bricks, Ecommerce, Facebook",

author = "Renzo Licapa-Rodriguez and Jordann Gomez-Ramos and David Mauricio",

note = "Publisher Copyright: {\textcopyright} 2021 IEEE.; 2nd IEEE Engineering International Research Conference, EIRCON 2021 ; Conference date: 27-10-2021 Through 29-10-2021",

year = "2021",

doi = "10.1109/EIRCON52903.2021.9613191",

language = "Ingl{\'e}s",

series = "Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021",

publisher = "Institute of Electrical and Electronics Engineers Inc.",

booktitle = "Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021",

address = "Estados Unidos",

}

Licapa-Rodriguez, R, Gomez-Ramos, J & Mauricio, D 2021, EcoBot: Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger. in Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021. Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021, Institute of Electrical and Electronics Engineers Inc., 2nd IEEE Engineering International Research Conference, EIRCON 2021, Virtual, Lima, Peru, 27/10/21. https://doi.org/10.1109/EIRCON52903.2021.9613191

EcoBot: Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger. / Licapa-Rodriguez, Renzo; Gomez-Ramos, Jordann; Mauricio, David.
Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021. Institute of Electrical and Electronics Engineers Inc., 2021. (Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

TY - GEN

T1 - EcoBot

T2 - 2nd IEEE Engineering International Research Conference, EIRCON 2021

AU - Licapa-Rodriguez, Renzo

AU - Gomez-Ramos, Jordann

AU - Mauricio, David

PY - 2021

Y1 - 2021

N2 - The number of buyers in e-commerce is around 1500 million, which represents 63% of Internet users, a percentage that has been growing and taking relevance in all sectors, particularly in the construction industry, which represents 10% of world GDP and 7% of employment, with brick being the product that is most consumed, specifically, the ecological brick is the one that has been gaining importance, due to its low negative impact on the environment. However, the lack of guidelines to facilitate the purchase, factors such as mistrust and the need to see the product, and the timely visualization of sales indicators for management, limit its growth. In this work, EcoBot is proposed, a chatbot with Facebook Messenger to make more attractive and reliable the e-commerce of ecological bricks, in addition, a dashboard on sales indicators, for making quick and timely decisions. A case study in a brick company in Lima shows an increase of 14% of transactions, 15% in sales in the first use of EcoBot, in addition, a survey of 42 customers shows that usability and user experience is very positive.

AB - The number of buyers in e-commerce is around 1500 million, which represents 63% of Internet users, a percentage that has been growing and taking relevance in all sectors, particularly in the construction industry, which represents 10% of world GDP and 7% of employment, with brick being the product that is most consumed, specifically, the ecological brick is the one that has been gaining importance, due to its low negative impact on the environment. However, the lack of guidelines to facilitate the purchase, factors such as mistrust and the need to see the product, and the timely visualization of sales indicators for management, limit its growth. In this work, EcoBot is proposed, a chatbot with Facebook Messenger to make more attractive and reliable the e-commerce of ecological bricks, in addition, a dashboard on sales indicators, for making quick and timely decisions. A case study in a brick company in Lima shows an increase of 14% of transactions, 15% in sales in the first use of EcoBot, in addition, a survey of 42 customers shows that usability and user experience is very positive.

KW - Chatbot

KW - Ecological Bricks

KW - Ecommerce

KW - Facebook

UR - http://www.scopus.com/inward/record.url?scp=85123361622&partnerID=8YFLogxK

U2 - 10.1109/EIRCON52903.2021.9613191

DO - 10.1109/EIRCON52903.2021.9613191

M3 - Contribución a la conferencia

AN - SCOPUS:85123361622

T3 - Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021

BT - Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021

PB - Institute of Electrical and Electronics Engineers Inc.

Y2 - 27 October 2021 through 29 October 2021

ER -

Licapa-Rodriguez R, Gomez-Ramos J, Mauricio D. EcoBot: Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger. In Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021. Institute of Electrical and Electronics Engineers Inc. 2021. (Proceedings of the 2021 IEEE Engineering International Research Conference, EIRCON 2021). doi: 10.1109/EIRCON52903.2021.9613191

EcoBot: Virtual assistant for e-commerce of ecological bricks based on Facebook Messenger

Abstract

Publication series

Conference

Bibliographical note

Keywords

Access to Document

Other files and links

Fingerprint

Cite this