The Enterprise Content Management (ECM) allows the organization to store, deliver and manage content in real time, so as to speed up response times. However, in organizations that provide computer services for the development of theses, an ECM is not usually used, despite the complexity of document management associated with this activity. This paper proposes an enterprise content management model that represents the phases that must be considered for good document management by using the ECM SharePoint and the creation of workflows for each process to be treated. To validate the model, a tool was implemented in 2 virtual companies, and 28 stakeholders, whose perception of conformity of the model is between high and very high, were surveyed. In addition, the use of the tool in 7 projects shows a very significant reduction of the response time to the requests, thus, the re-shipments of the same ones are canceled.
|Title of host publication||Proceedings of the 2019 IEEE 26th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2019|
|Publisher||Institute of Electrical and Electronics Engineers Inc.|
|State||Published - Aug 2019|
|Event||26th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2019 - Lima, Peru|
Duration: 12 Aug 2019 → 14 Aug 2019
|Name||Proceedings of the 2019 IEEE 26th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2019|
|Conference||26th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2019|
|Period||12/08/19 → 14/08/19|
Bibliographical noteFunding Information:
GRATITUDE The authors thank the UPC for the support and partial funding of this paper.
© 2019 IEEE.
Copyright 2020 Elsevier B.V., All rights reserved.
- Enterprise content management
- Process modeling
- Workflow management