Evaluation of the management of the Information Technology Services Catalog in public organizations in the province of Manabí, Ecuador

Cristian Mera Macías, Igor Aguilar Alonso, Daniela Vera Vélez

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

The catalogue of Information Technology (IT) services is a structure where the identified IT services are classified in a specific organization. There are several problems that arise when constructing and managing this catalogue in public organizations, for this reazons, the objective of this study is to determine the status on the management of the catalogue within the IT services in the public sector, analysed from the perspective of the personnel working in the various departments or IT areas of the organizations. As a research methodology there is a field study based on a survey applied to 45 employees (bosses and IT workers) who work in 22 public institutions located in the province of Manabí, Republic of Ecuador, in this study they identify aspects such as: a) the professional profile of the personnel that works in this areas, b) the standards that apply to government, demand management and IT service management, c) levels of implementation of the IT services catalogue. The conclusion that stands out most is, that most institutions do not have their IT services catalog implemented: for the limited application of regulations and/or appropriate standards for the government, the management of services and the management of IT demand, among other important aspects.

Original languageEnglish
Title of host publicationICIME 2018 - 2018 10th International Conference on Information Management and Engineering
PublisherAssociation for Computing Machinery
Pages193-199
Number of pages7
ISBN (Electronic)9781450364898
DOIs
StatePublished - 22 Sep 2018
Externally publishedYes
Event10th International Conference on Information Management and Engineering, ICIME 2018 - Salford, United Kingdom
Duration: 22 Sep 201824 Sep 2018

Publication series

NameACM International Conference Proceeding Series

Conference

Conference10th International Conference on Information Management and Engineering, ICIME 2018
CountryUnited Kingdom
CitySalford
Period22/09/1824/09/18

Keywords

  • IT demand management
  • IT service management
  • IT service portfolio
  • IT services catalog management

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