Gestión de Servicios de TI Usando ITIL v3: Caso de Estudio

Translated title of the contribution: IT service management using ITIL v3: A case study

Sussy Bayona, Yvet Baca, Guisela Vela

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

3 Scopus citations

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Computer Science