Increasing e-government adoption by emphasizing environmental sustainability: an extended case study in Peru

Sebastián Ramón Pérez Chacón, Jose Luis Rodriguez Vilchez, Jorge Antonio Cabrera Berrios, Carlos Arturo Raymundo Ibañez, David Santos Mauricio

Research output: Contribution to journalArticlepeer-review

1 Scopus citations


Purpose: Low citizen adoption rates jeopardize the success and proliferation of e-government systems. This study aims to understand how the perception of environmental sustainability (ES) can influence a citizen’s intention to use e-government systems. Design/methodology/approach: In a case study in Peru, the technology acceptance model (TAM) adoption model is extended with the construct of ES and evaluated with structural equation modeling. An 18-element, in-person survey was constructed and administered to citizens of Lima, Peru who had prior exposure to e-government systems. Findings: The results show that citizens can be positively influenced to adopt e-government systems if they perceive that doing so will contribute to ES. Research limitations/implications: As this was a preliminary study, further research should focus on specific, as opposed to general, e-government systems, as well as encompassing a broader cross section of the population. Practical implications: Administrators of e-government initiatives can consider public-interest factors, alongside of the common self-interest factors, when looking to improve adoption rates of e-government systems. Originality/value: This is the first time that TAM has been extended with the construct of ES.

Original languageEnglish
Pages (from-to)550-565
Number of pages16
JournalTransforming Government: People, Process and Policy
Issue number4
StatePublished - 2021

Bibliographical note

Funding Information:
The present study and its publication were possible owing to funding from the School of Systems Engineering and Computing of Universidad Peruana de Ciencias Aplicadas (UPC). The authors are grateful that academic research among students is promoted.

Publisher Copyright:
© 2021, Emerald Publishing Limited.


  • Citizen perception
  • Environmental sustainability
  • Technology acceptance model (TAM)
  • e-government adoption


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