Increasing e-government adoption by emphasizing environmental sustainability: an extended case study in Peru

Sebastián Ramón Pérez Chacón, Jose Luis Rodriguez Vilchez, Jorge Antonio Cabrera Berrios, Carlos Arturo Raymundo Ibañez, David Santos Mauricio

Research output: Contribution to journalArticlepeer-review

3 Scopus citations


Purpose: Low citizen adoption rates jeopardize the success and proliferation of e-government systems. This study aims to understand how the perception of environmental sustainability (ES) can influence a citizen’s intention to use e-government systems. Design/methodology/approach: In a case study in Peru, the technology acceptance model (TAM) adoption model is extended with the construct of ES and evaluated with structural equation modeling. An 18-element, in-person survey was constructed and administered to citizens of Lima, Peru who had prior exposure to e-government systems. Findings: The results show that citizens can be positively influenced to adopt e-government systems if they perceive that doing so will contribute to ES. Research limitations/implications: As this was a preliminary study, further research should focus on specific, as opposed to general, e-government systems, as well as encompassing a broader cross section of the population. Practical implications: Administrators of e-government initiatives can consider public-interest factors, alongside of the common self-interest factors, when looking to improve adoption rates of e-government systems. Originality/value: This is the first time that TAM has been extended with the construct of ES.

Original languageEnglish
Pages (from-to)550-565
Number of pages16
JournalTransforming Government: People, Process and Policy
Issue number4
StatePublished - 2021
Externally publishedYes

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© 2021, Emerald Publishing Limited.


  • Citizen perception
  • Environmental sustainability
  • Technology acceptance model (TAM)
  • e-government adoption


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