Influence of the Application of Sentiment Analysis as a Process Improvement in Different Sectors

Gino Esaul Salguero Contreras; Igor Aguilar-Alonso

doi:10.1109/ITMS52826.2021.9615320

Influence of the Application of Sentiment Analysis as a Process Improvement in Different Sectors

Gino Esaul Salguero Contreras, Igor Aguilar-Alonso

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

Abstract

Data processing with sentiment analysis is significantly improving the analysis of various sectors. However, there are currently several sectors where the potential use of sentiment analysis is not being exploited, either because of a lack of knowledge of techniques to use in a sector or because there is not much information to collect. The correct use of sentiment analysis in new sectors can increase the data analysis of that sector. The objective of this paper is to report on the extent to which sentiment analysis is being used in various sectors and to propose an architectural model for the education sector, a sector that is little frequented. The methodology used was a literature review of sentiment analysis implementations in different sectors. As a result, 145 potential articles were found where 21 were selected. From the results, we see that there is a tendency to use sentiment analysis in some sectors but at the same time an almost null use in some sectors, which is a call for further research in them.

Original language	English
Title of host publication	ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings
Publisher	Institute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)	9781665406154
DOIs	https://doi.org/10.1109/ITMS52826.2021.9615320
State	Published - 2021
Externally published	Yes
Event	62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, ITMS 2021 - Riga, Latvia Duration: 14 Oct 2021 → 15 Oct 2021

Publication series

Name	ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings

Conference

Conference	62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, ITMS 2021
Country/Territory	Latvia
City	Riga
Period	14/10/21 → 15/10/21

Bibliographical note

Publisher Copyright:
© 2021 IEEE.

Keywords

analysis
data
sector
sentiment

Access to Document

10.1109/ITMS52826.2021.9615320

Cite this

Contreras, G. E. S., & Aguilar-Alonso, I. (2021). Influence of the Application of Sentiment Analysis as a Process Improvement in Different Sectors. In ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings (ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings). Institute of Electrical and Electronics Engineers Inc.. https://doi.org/10.1109/ITMS52826.2021.9615320

Contreras, Gino Esaul Salguero ; Aguilar-Alonso, Igor. / Influence of the Application of Sentiment Analysis as a Process Improvement in Different Sectors. ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings. Institute of Electrical and Electronics Engineers Inc., 2021. (ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings).

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abstract = "Data processing with sentiment analysis is significantly improving the analysis of various sectors. However, there are currently several sectors where the potential use of sentiment analysis is not being exploited, either because of a lack of knowledge of techniques to use in a sector or because there is not much information to collect. The correct use of sentiment analysis in new sectors can increase the data analysis of that sector. The objective of this paper is to report on the extent to which sentiment analysis is being used in various sectors and to propose an architectural model for the education sector, a sector that is little frequented. The methodology used was a literature review of sentiment analysis implementations in different sectors. As a result, 145 potential articles were found where 21 were selected. From the results, we see that there is a tendency to use sentiment analysis in some sectors but at the same time an almost null use in some sectors, which is a call for further research in them. ",

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Contreras, GES & Aguilar-Alonso, I 2021, Influence of the Application of Sentiment Analysis as a Process Improvement in Different Sectors. in ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings. ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings, Institute of Electrical and Electronics Engineers Inc., 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, ITMS 2021, Riga, Latvia, 14/10/21. https://doi.org/10.1109/ITMS52826.2021.9615320

Influence of the Application of Sentiment Analysis as a Process Improvement in Different Sectors. / Contreras, Gino Esaul Salguero; Aguilar-Alonso, Igor.
ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings. Institute of Electrical and Electronics Engineers Inc., 2021. (ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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Contreras GES, Aguilar-Alonso I. Influence of the Application of Sentiment Analysis as a Process Improvement in Different Sectors. In ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings. Institute of Electrical and Electronics Engineers Inc. 2021. (ITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings). doi: 10.1109/ITMS52826.2021.9615320

Influence of the Application of Sentiment Analysis as a Process Improvement in Different Sectors

Abstract

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Keywords

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