Influence of the Application of Sentiment Analysis as a Process Improvement in Different Sectors

Gino Esaul Salguero Contreras, Igor Aguilar-Alonso

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

Data processing with sentiment analysis is significantly improving the analysis of various sectors. However, there are currently several sectors where the potential use of sentiment analysis is not being exploited, either because of a lack of knowledge of techniques to use in a sector or because there is not much information to collect. The correct use of sentiment analysis in new sectors can increase the data analysis of that sector. The objective of this paper is to report on the extent to which sentiment analysis is being used in various sectors and to propose an architectural model for the education sector, a sector that is little frequented. The methodology used was a literature review of sentiment analysis implementations in different sectors. As a result, 145 potential articles were found where 21 were selected. From the results, we see that there is a tendency to use sentiment analysis in some sectors but at the same time an almost null use in some sectors, which is a call for further research in them.

Original languageEnglish
Title of host publicationITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781665406154
DOIs
StatePublished - 2021
Externally publishedYes
Event62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, ITMS 2021 - Riga, Latvia
Duration: 14 Oct 202115 Oct 2021

Publication series

NameITMS 2021 - 2021 62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, Proceedings

Conference

Conference62nd International Scientific Conference on Information Technology and Management Science of Riga Technical University, ITMS 2021
Country/TerritoryLatvia
CityRiga
Period14/10/2115/10/21

Bibliographical note

Publisher Copyright:
© 2021 IEEE.

Keywords

  • analysis
  • data
  • sector
  • sentiment

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