IT demand management in organizations: A review

Luis Palacios Quichiz, Sussy Bayona Oré

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

IT Demand Management (ITDM) is a key process for business. Through IT Demand Management (ITDM) business areas get the added value and meet its strategic objectives. Several ITDM models have been proposed but the IT projects have lower success rates. In this article we analyze the ITDM current situation using the systematic review methodology with the purpose of identify the critical factors and barriers or limitations for demand management. Ten studies were selected. The results of the systematic review indicate that ITDM has a direct relationship with IT Governance, business alignment and leadership for strategic alignment, which are considered critical factors, while unrealistic expectations, lack of business knowledge and incompetent demand management, are pointed out as barriers or constraints to effective implementation of the ITDM.

Original languageEnglish
Title of host publicationProceedings of the 8th International Conference on Computer Modeling and Simulation, ICCMS 2017
PublisherAssociation for Computing Machinery
Pages95-99
Number of pages5
ISBN (Electronic)9781450348164
DOIs
StatePublished - 20 Jan 2017
Externally publishedYes
Event8th International Conference on Computer Modeling and Simulation, ICCMS 2017 - Canberra, Australia
Duration: 20 Jan 201723 Jan 2017

Publication series

NameACM International Conference Proceeding Series
VolumePart F128047

Conference

Conference8th International Conference on Computer Modeling and Simulation, ICCMS 2017
CountryAustralia
CityCanberra
Period20/01/1723/01/17

Keywords

  • Critical factors
  • IT demand management
  • IT governance
  • ITDM

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