Model for the improvement of processes using Lean techniques and BPM in SMEs

Gustavo Retamozo-Falcon, Jaime Silva, David Santos Mauricio Sanchez

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Process improvement is an important need in SMEs for competitiveness. Successful alternatives for this are the Lean techniques aimed at waste reduction and the business process management (BPM) aimed at process optimization, both approaches complement each other, but there are still no studies that integrate them. This paper proposes a model for process improvement in SMEs based on a hybrid of 3 Lean techniques and 1 BPM methodology for SME, consisting of three phases: evaluation, initial process mapping, and process improvement. A simulation of scenarios on a manufacturing SME shows that the proposed model increases efficiency by 6.09 % in relation to Lean and 15.47 % in relation to BPM.

Original languageEnglish
Title of host publicationProceedings of the 2019 IEEE 26th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2019
PublisherInstitute of Electrical and Electronics Engineers Inc.
ISBN (Electronic)9781728136462
DOIs
StatePublished - Aug 2019
Externally publishedYes
Event26th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2019 - Lima, Peru
Duration: 12 Aug 201914 Aug 2019

Publication series

NameProceedings of the 2019 IEEE 26th International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2019

Conference

Conference26th IEEE International Conference on Electronics, Electrical Engineering and Computing, INTERCON 2019
CountryPeru
CityLima
Period12/08/1914/08/19

Bibliographical note

Funding Information:
We owe gratitude to Universidad Peruana de Ciencias Aplicadas (Peruvian University of Applied Sciences) for the partial funding of this research.

Keywords

  • 5S
  • BPM
  • Kanban
  • Lean
  • Process
  • SMEs
  • VSM

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