Models of development of e-government for municipalities

Sussy Bayona, Vicente Morales

Research output: Contribution to conferencePaper

1 Scopus citations

Abstract

Development models of electronic government (e- Government) in the municipalities have been raised to simplify and improve operations between government and citizens. In this paper we analyze the development models implemented in municipalities especially of Latin American countries, highlighting the main differences between them. The review of the literature is basically related to the identification of attributes, components or services (e-services) offered to the citizen, based on a model to measure the progress of e-Government initiatives in municipal environments. Successful models around the world show significant progress in terms of citizen satisfaction, reduced bureaucratic attitudes in public institutions and a significant saving of resources that can be allocated for other purposes. The e-Government is more than a website, email, or processing transactions via the Internet; since, it has added new concepts such as transparency, accountability, citizen participation in the evaluation of government performance.
Original languageAmerican English
Pages243-249
Number of pages7
StatePublished - 1 Jan 2015
Event28th International Conference on Computer Applications in Industry and Engineering, CAINE 2015 -
Duration: 1 Jan 2015 → …

Conference

Conference28th International Conference on Computer Applications in Industry and Engineering, CAINE 2015
Period1/01/15 → …

Fingerprint Dive into the research topics of 'Models of development of e-government for municipalities'. Together they form a unique fingerprint.

  • Cite this

    Bayona, S., & Morales, V. (2015). Models of development of e-government for municipalities. 243-249. Paper presented at 28th International Conference on Computer Applications in Industry and Engineering, CAINE 2015, .