Models of development of e-government for municipalities

Sussy Bayona, Vicente Morales

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

1 Scopus citations

Abstract

Development models of electronic government (e- Government) in the municipalities have been raised to simplify and improve operations between government and citizens. In this paper we analyze the development models implemented in municipalities especially of Latin American countries, highlighting the main differences between them. The review of the literature is basically related to the identification of attributes, components or services (e-services) offered to the citizen, based on a model to measure the progress of e-Government initiatives in municipal environments. Successful models around the world show significant progress in terms of citizen satisfaction, reduced bureaucratic attitudes in public institutions and a significant saving of resources that can be allocated for other purposes. The e-Government is more than a website, email, or processing transactions via the Internet; since, it has added new concepts such as transparency, accountability, citizen participation in the evaluation of government performance.

Original languageEnglish
Title of host publication28th International Conference on Computer Applications in Industry and Engineering, CAINE 2015
EditorsTakaaki Goto
PublisherInternational Society of Computers and Their Applications (ISCA)
Pages243-249
Number of pages7
ISBN (Electronic)9781510812284
StatePublished - 2015
Externally publishedYes
Event28th International Conference on Computer Applications in Industry and Engineering, CAINE 2015 - San Diego, United States
Duration: 12 Oct 201514 Oct 2015

Publication series

Name28th International Conference on Computer Applications in Industry and Engineering, CAINE 2015

Conference

Conference28th International Conference on Computer Applications in Industry and Engineering, CAINE 2015
CountryUnited States
CitySan Diego
Period12/10/1514/10/15

Keywords

  • E-Government
  • E-services
  • Models of e-Government

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