Quality Management Model Based on Lean Six Sigma for Reducing Returns of Defective Clothing Articles in SMEs from the Clothing Industry

Maday Pacheco-Bonilla, Carlos Cespedes-Blanco, Carlos Raymundo, Nestor Mamani-Macedo, Francisco Dominguez

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

© 2020, The Editor(s) (if applicable) and The Author(s), under exclusive license to Springer Nature Switzerland AG. Even though there is a high demand for clothing articles in the market, they do not meet quality standards. This can be appreciated after the clothes are washed and dried and the study revealed that over 20% of the items were returned each month. This occurs when the acquisition of raw materials is focused exclusively on the price. Thus, there are no requirements for compliance with any technical specifications that would enable the production process to be equipped with quality raw materials. Additionally, the absence of control over the quantity of consumables based on demand generates reprocessed inventory, thus damaging the fabric. Therefore, the proposed model was made through the Lean Six Sigma method to reduce waste and meet client requirements. The results were a decrease in returns by over 16.5% and an increase in productivity by 28.5%.
Original languageAmerican English
Title of host publicationQuality Management Model Based on Lean Six Sigma for Reducing Returns of Defective Clothing Articles in SMEs from the Clothing Industry
Pages470-477
Number of pages8
ISBN (Electronic)9783030507909
DOIs
StatePublished - 1 Jan 2020
Externally publishedYes
EventAdvances in Intelligent Systems and Computing -
Duration: 1 Jan 2020 → …

Publication series

NameAdvances in Intelligent Systems and Computing
Volume1209 AISC
ISSN (Print)2194-5357

Conference

ConferenceAdvances in Intelligent Systems and Computing
Period1/01/20 → …

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  • Cite this

    Pacheco-Bonilla, M., Cespedes-Blanco, C., Raymundo, C., Mamani-Macedo, N., & Dominguez, F. (2020). Quality Management Model Based on Lean Six Sigma for Reducing Returns of Defective Clothing Articles in SMEs from the Clothing Industry. In Quality Management Model Based on Lean Six Sigma for Reducing Returns of Defective Clothing Articles in SMEs from the Clothing Industry (pp. 470-477). (Advances in Intelligent Systems and Computing; Vol. 1209 AISC). https://doi.org/10.1007/978-3-030-50791-6_60