Sistemas de gestión en micro y pequeñas empresas. Metodología para su implementación

Translated title of the contribution: Management systems in micro and small enterprises. Methodology for its implementation

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1 Scopus citations


This article describes a four-phase methodology for the implementation of integrated management systems in accordance with ISO 9001, ISO 14001 and ISO 45001 standards with the purpose of serving as a guide for micro and small companies. The design of the implementation methodology was developed in 4 stages: collection of information from consulting companies, design of the implementation methodology, development of a management toolbox, and validation through expert judgment. This implementation methodology was validated through expert judgment, and its application was also carried out in an industrial company, obtaining improvements in the performance indicators of quality, environment, safety and health at work. The results show a box of management tools that includes the diagnosis; design and implementation; audit and management review; and certification for the application of quality management systems. It is concluded that the methodology is a viable alternative to be used by micro and small companies, as well as by professionals and students interested in management systems.

Translated title of the contributionManagement systems in micro and small enterprises. Methodology for its implementation
Original languageSpanish
Pages (from-to)630-647
Number of pages18
JournalRevista Venezolana de Gerencia
Issue number7
StatePublished - 2022

Bibliographical note

Funding Information:
Agradecimiento a la Universidad Tecnológica del Perú por apoyar este trabajo a través del proyecto de investigación “Estructura de plan de implementación de sistemas de gestión integrado ISO 9001 – ISO 14001 – ISO 45001” (código: P-2019-LIM-29). A la empresa Consorcio Ópalo Andino E.I.R.L. que cofinanció el proyecto de investigación. A la Mg. Elizabeth Bautista y a la Ing. Cecilia Luque, docentes de la Universidad Tecnológica del Perú, que contribuyeron con la revisión de las preguntas de los cuestionarios de recolección de información y validación. A los auditores y consultores que contribuyeron con valiosa información sobre los sistemas de gestión.

Publisher Copyright:
© 2022, Universidad del Zulia. All rights reserved.


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