Cloud-based open-source enterprise content management model at a SME operating in the manufacturing sector

Andrea Montesinos-Rosales, Sebastian Salas-Villacorta, David Mauricio-Sanchez, Carlos Raymundo-Ibañez

Resultado de la investigación: Capítulo del libro/informe/acta de congresoContribución a la conferenciarevisión exhaustiva

Resumen

Every year, small- and medium-sized enterprises (SMEs) expand their participation in the Peruvian market, while facing high internal disorganization issues that stifle their growth. This problem is rooted on the fact that the contents generated by these companies are not usually adequately recorded, managed, and exploited, and thus negatively affecting the organization and their competitiveness levels. Now, although most of this issue may be solved through enterprise content management (ECM) solutions, they are not affordable for most SMEs because of their high prices. Within this context, this study proposes the implementation of a cloud-based open-source ECM model at a manufacturing SME in Peru. Through this model, the company was able to access the benefits of an ECM to restructure the way they manage content, gaining 67% more efficiency, establishing a collaboration channel between employees, suppliers, and customers, and reporting a 93% model adaptation rate among staff members.

Idioma originalInglés
Título de la publicación alojada11th International Conference on Management of Digital EcoSystems, MEDES 2019
EditorialAssociation for Computing Machinery, Inc
Páginas73-79
Número de páginas7
ISBN (versión digital)9781450362382
DOI
EstadoPublicada - 12 nov 2019
Evento11th International Conference on Management of Digital EcoSystems, MEDES 2019 - Limassol, Chipre
Duración: 12 nov 201914 nov 2019

Serie de la publicación

Nombre11th International Conference on Management of Digital EcoSystems, MEDES 2019

Conferencia

Conferencia11th International Conference on Management of Digital EcoSystems, MEDES 2019
País/TerritorioChipre
CiudadLimassol
Período12/11/1914/11/19

Nota bibliográfica

Publisher Copyright:
© 2019 Association for Computing Machinery.

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