Here in, comprehensive management model of municipal solid waste collection and transportation, “MIGRU,” is proposed, based on the Lean Six Sigma, VSM, and Servqual methods. This model considers and includes three important management systems for an efficient collection value chain: quality management, route management, and HR and community management. The proposed model was implemented and validated in the municipality of Lima, Peru, and the results showed that municipal costs were reduced up to 40%, solid waste was reduced in the streets, and routes and processes were updated and improved in addition to an improvement in the participation and environmental education of citizens. Thus, correct management of the proposed model’s three general approaches to a very positive municipal impact at economic and environmental levels, without the investment of excessive amounts of money observed in first-world countries.
|Título de la publicación alojada||Human Interaction and Emerging Technologies - Proceedings of the 1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019|
|Editores||Tareq Ahram, Redha Taiar, Serge Colson, Arnaud Choplin|
|Número de páginas||8|
|ISBN (versión impresa)||9783030256289|
|Estado||Publicada - 2020|
|Evento||1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019 - Nice, Francia|
Duración: 22 ago. 2019 → 24 ago. 2019
Serie de la publicación
|Nombre||Advances in Intelligent Systems and Computing|
|ISSN (versión impresa)||2194-5357|
|ISSN (versión digital)||2194-5365|
|Conferencia||1st International Conference on Human Interaction and Emerging Technologies, IHIET 2019|
|Período||22/08/19 → 24/08/19|
Nota bibliográficaPublisher Copyright:
© 2020, Springer Nature Switzerland AG.