Gestión de Servicios de TI Usando ITIL v3: Caso de Estudio

Keyphrases

• IT Service Management 100%
• ITIL V3 100%
• Service Management 100%
• Web-based System 50%
• Management Framework 50%
• Service Desk 50%
• User Satisfaction 50%
• Perceived Quality 50%
• ITIL Framework 50%
• Quality of Service 50%

Computer Science

• Case Study 100%
• Service Management 100%
• Best Practice 66%
• Management Framework 33%
• User Satisfaction 33%
• Perceived Quality 33%