TY - GEN
T1 - IT demand management in organizations
T2 - 8th International Conference on Computer Modeling and Simulation, ICCMS 2017
AU - Quichiz, Luis Palacios
AU - Oré, Sussy Bayona
N1 - Publisher Copyright:
© 2017 ACM.
Copyright:
Copyright 2018 Elsevier B.V., All rights reserved.
PY - 2017/1/20
Y1 - 2017/1/20
N2 - IT Demand Management (ITDM) is a key process for business. Through IT Demand Management (ITDM) business areas get the added value and meet its strategic objectives. Several ITDM models have been proposed but the IT projects have lower success rates. In this article we analyze the ITDM current situation using the systematic review methodology with the purpose of identify the critical factors and barriers or limitations for demand management. Ten studies were selected. The results of the systematic review indicate that ITDM has a direct relationship with IT Governance, business alignment and leadership for strategic alignment, which are considered critical factors, while unrealistic expectations, lack of business knowledge and incompetent demand management, are pointed out as barriers or constraints to effective implementation of the ITDM.
AB - IT Demand Management (ITDM) is a key process for business. Through IT Demand Management (ITDM) business areas get the added value and meet its strategic objectives. Several ITDM models have been proposed but the IT projects have lower success rates. In this article we analyze the ITDM current situation using the systematic review methodology with the purpose of identify the critical factors and barriers or limitations for demand management. Ten studies were selected. The results of the systematic review indicate that ITDM has a direct relationship with IT Governance, business alignment and leadership for strategic alignment, which are considered critical factors, while unrealistic expectations, lack of business knowledge and incompetent demand management, are pointed out as barriers or constraints to effective implementation of the ITDM.
KW - Critical factors
KW - IT demand management
KW - IT governance
KW - ITDM
UR - http://www.scopus.com/inward/record.url?scp=85021428745&partnerID=8YFLogxK
U2 - 10.1145/3036331.3050423
DO - 10.1145/3036331.3050423
M3 - Contribución a la conferencia
AN - SCOPUS:85021428745
T3 - ACM International Conference Proceeding Series
SP - 95
EP - 99
BT - Proceedings of the 8th International Conference on Computer Modeling and Simulation, ICCMS 2017
PB - Association for Computing Machinery
Y2 - 20 January 2017 through 23 January 2017
ER -