Results of the information technology outsourcing study from the perspective of internal users in public organizations in the province of Manabí - Ecuador

The participation of users of information technology (IT) is limited in the knowledge of the services provided by the IT Outsourcing of a company outside to the organization. The departments of public organizations in Ecuador use the services of IT Outsourcing and have as problematic the different common factors such as: linking users to projects, low level of knowledge, advances in technological resources innovation, organizational instability among others. The objective of this research is to present the results obtained from a survey from the perspective of the users to know the level of knowledge in the use of IT, knowledge about the services offered by the IT department, qualification of the management of outsourcing services of IT, knowledge of IT outsourcing, level of participation, areas of IT outsourcing that have problems and which are the risks of IT Outsourcing. The methodology used was a survey aimed at 100 people working in 20 public organizations. As the results and conclusions Users have a low level of knowledge in the use of IT, only 50% know about the services offered by the IT department, qualifying the management of services as high. 50% of users have knowledge of IT Outsourcing and their level of participation is nil. The area of IT outsourcing technologies have problems in the organization and the risks of innovation and technological complexity have an impact on public organizations.